Most LTL damage and billing disputes can be traced back to preparation, not the truck. Because LTL freight may be handled at pick-up, at a terminal, and again at delivery, it needs to be built to travel. Use this checklist to prepare shipments that arrive intact.
Start with the right pallet
Use a sturdy, undamaged pallet sized for the load. The most common is the 48 by 40 inch standard pallet. A broken board or a pallet that is too small for the load will compromise everything on top of it. Avoid letting cartons hang over the edges, because overhang reduces stacking strength and can lead to crushed corners.
Build the load properly
Place heavy items low
Put the heaviest, most solid cartons on the bottom and lighter items on top. Keep the load level so the pallet doesn’t tip when forklifted.
Interlock and column-stack
Cartons are strongest when stacked in aligned columns. Where the pattern allows it, interlocking layers can improve stability. Fill voids so cartons don’t shift.
Keep it within sensible height
Taller pallets are less stable and may not be stackable. Check with your carrier on height limits, and note any shipment that must not be stacked.
Secure the load
Wrap the pallet with stretch film, starting at the base and working upward, with enough layers to hold cartons firmly. Add corner boards or edge protectors for fragile corners, and use straps or banding for heavy, dense loads. For machinery or irregular items, consider a custom crate or frame.
Protect the contents
Choose boxes rated for the weight inside, and use appropriate cushioning for the product. Seal boxes with quality tape across seams. For moisture-sensitive freight, add protective liners.
Label everything
Clear labeling prevents mis-delivery. On each pallet, attach a shipping label with the consignee name, address, phone number, and any PO or reference numbers. Place it on at least two sides and keep it on a flat, visible surface. Remove or cover old labels so scanners and dock workers don’t get confused.
Add handling marks where appropriate, such as “Fragile” or “This Side Up,” but remember that labels are guidance, not a guarantee.
Weigh and measure after wrapping
Capture the final weight and dimensions with the pallet, wrap, and anything attached. These are the numbers your carrier will check, and they should match your quote and bill of lading. If you are unsure how class is determined, our guide to LTL freight class and NMFC codes explains why measurements matter.
Prepare your paperwork
Have the bill of lading ready at pickup, with accurate piece counts, weights, and descriptions. If special services are required, such as a liftgate or appointment, note them in advance so they are scheduled properly. See our FAQ for common shipment questions.
Make the pickup easy
Have the freight staged near the dock or door, accessible and ready to load. Confirm the pickup window and who will be on site. A shipment that is wrapped, labeled, and waiting is much less likely to be delayed.
Quick checklist
- Sound pallet sized for the load
- Heavy items low, load level and within height
- Stretch-wrapped and, if needed, banded
- Labeled on two sides with no old labels
- Weighed and measured as shipped
- Paperwork complete and pickup window confirmed
Need help moving freight in South Florida?
Go LTL handles pickup and delivery across the region. When you are ready, get a quote and our team can talk through your shipment.
Frequently asked questions
How many layers of stretch wrap should I use?
There is no single rule, but enough layers to hold the load firmly, with extra wrap at the base and top, is a good practice. Heavier or less stable loads may need more, plus banding.
Do I need to pallet my freight for LTL?
Most LTL freight ships on pallets or in crates because it makes handling safer and faster. Ask your carrier about exceptions for specific items.
What should I do if freight arrives damaged?
Note visible damage on the delivery receipt before signing, take photos, keep packaging, and contact your carrier promptly to start a claim.
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